Shipping Policy – D.Genz Healthcare

At D.Genz Healthcare, we aim to deliver your orders safely, quickly, and in excellent condition. This Shipping Policy explains how we process and ship your orders.

1. Order Processing Time

All orders are processed within 1–3 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
In case of high order volume, processing may take slightly longer.

2. Delivery Time

Delivery usually takes 3–7 business days, depending on your location.
Remote or rural areas may require additional delivery time.

Please note that delivery timelines are estimates and may vary due to courier delays or unforeseen circumstances.

3. Shipping Charges

Shipping charges (if applicable) will be shown at checkout.
We may offer free shipping on selected products or order values (as per promotions).

4. Order Tracking

Once your order is shipped, you will receive a tracking ID via SMS or email.
You can use this tracking number to monitor your shipment status.

5. Delivery Responsibility

Customers must provide a complete and accurate shipping address.
D.Genz Healthcare is not responsible for delays or failed deliveries due to incorrect address or contact details.
If a package is returned due to customer error, re-shipping charges may apply.

6. Damaged or Missing Items

If your order arrives damaged or incomplete:

Contact us within 3 days of delivery
Provide photos or video proof
Our team will review and arrange a replacement or resolution if eligible

7. Undeliverable Orders

Orders may be marked undeliverable if:

Incorrect address is provided
Customer is unavailable after multiple delivery attempts
Package is refused at delivery

Such orders may be returned to us, and additional charges may apply for re-shipment.