Terms and Conditions

Welcome to D.Genz Healthcare. By accessing our website, placing an order, or purchasing our products, you agree to the following Terms & Conditions. Please read them carefully.

1. General Information

D.Genz Healthcare is engaged in the sale of nutritional powder milk products and related health supplements. These Terms apply to all users, customers, and visitors of our platform.

We reserve the right to update or modify these Terms at any time without prior notice.

2. Product Information

We strive to ensure all product descriptions, images, and details are accurate. However, slight variations in packaging, color, or labeling may occur.

All products are intended for general nutritional use unless otherwise stated. Customers are advised to read labels carefully before use.

3. Orders & Payments

• All orders are subject to acceptance and availability.
• We reserve the right to cancel or refuse any order at our discretion.
• Prices are listed in [Currency] and may change without notice.
• Payment must be completed before dispatch unless cash on delivery (COD) is available.

4. Shipping & Delivery

• Delivery timelines are estimates and may vary due to logistics or external factors.
• D.Genz Healthcare is not responsible for delays caused by courier companies or unforeseen circumstances.
• Customers must provide accurate shipping details. Incorrect information may result in delays or additional charges.

5. Returns & Refunds

• Products once opened or used are not eligible for return due to hygiene and safety reasons.
• Returns are accepted only for damaged, defective, or incorrect products received.
• Any claim must be reported within 3–7 days of delivery with proof (photos/videos).
• Approved refunds will be processed within a reasonable timeframe.

6. Health Disclaimer

Our powder milk products are not intended to diagnose, treat, cure, or prevent any disease.
Customers should consult a healthcare professional before use, especially for infants, pregnant women, or individuals with medical conditions.

7. Intellectual Property

All content, including logos, product images, and branding under D.Genz Healthcare, is the property of the company and may not be copied, reproduced, or used without permission.

8. Limitation of Liability

D.Genz Healthcare shall not be held responsible for any direct, indirect, or incidental damages resulting from the use or misuse of our products.

9. User Responsibilities

Customers agree to:

• Provide accurate personal and delivery information
• Use products as directed
• Not misuse or resell products without authorization