Return Policy

Effective Date: [Insert Date]

At D.Genz Healthcare, we prioritize product quality, hygiene, and customer safety. Due to the nature of our nutritional powder milk products, our return policy is outlined below.

1. Eligibility for Returns

Returns are accepted only under the following conditions:

• You received a damaged product
• You received a defective product
• You received the wrong item
• The product is unopened and in original packaging (where applicable)

2. Non-Returnable Items

For health and safety reasons, we do not accept returns in the following cases:

• Opened or used products
• Products without original packaging
• Products purchased on clearance or promotional discount (if specified)
• Products returned after the allowed return period

3. Return Request Timeframe

Customers must raise a return request within 3 to 7 days of receiving the product. Requests made after this period may not be accepted.

4. Proof Requirement

To process a return, customers must provide:

• Order number / receipt
• Clear photos or video of the product issue
• Packaging images (if damaged or incorrect item received)

5. Return Process

1. Contact our support team at [Your Email/Phone]
2. Share your order details and issue proof
3. Our team will review your request
4. If approved, we will arrange return pickup or guide you further

6. Refund or Replacement

• Approved returns may be eligible for replacement or refund
• Refunds will be processed via the original payment method within a reasonable time
• Shipping charges (if any) may not be refundable

7. Quality Assurance

All products are carefully checked before dispatch. However, if any issue occurs, we are committed to resolving it fairly and quickly.n